TERMS AND CONDITIONS (UPDATED JUNE, 2025)

THESE TERMS ARE ONLY AVAILABLE IN THE ENGLISH LANGUAGE.

Welcome to Healthy Socks ("Healthy Socks," "we" or "us") website, www.healthysocks.nl (the "Website"). These terms and conditions (the "Conditions") apply to the orders placed by the customer ("you") in your capacity as a consumer for purposes outside of commercial or professional activities. By using the Website and placing an order, you agree to be bound by these Conditions.

Please review the Conditions and make sure that you understand them before you place an order. Note that we have different conditions for different countries/regions. It is therefore important that you make sure that you are on the correct website by choosing your flag/shipping country in the country selector, as you might otherwise read conditions that are not applicable for your specific country/region.

We reserve the right to change these Conditions at any time without prior notice. The Conditions available on the Website at the time of your order, is the version applicable to your order.

PLACING AN ORDER

In order to place an order you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

Please note that all orders are subject to availability and that the inclusion of any products on the Website at a specific time does not mean that these products will be available at any time.

You can only place your order via the Website. Please make sure that all details you provide are true and correct. We will use the details provided to communicate with you about your order.

OUR CONTRACT

When you have placed an order, you will receive an e-mail confirming your order. Please note that this email will be an acknowledgement only and will not constitute acceptance of your order. A contract will be formed when we send you an e-mail confirming that the products have been dispatched. Only those products listed in the confirmation e-mail sent at the time of dispatch will be included in our contract. If we have already received payment for non-available products, we will refund the applicable amount using the same method used to make the payment.

PRICING

The prices stated on the Website include Value Added Tax (VAT) and are final prices. Please note that the prices do not include delivery costs, which are charged separately.

Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.

Healthy Socks is not responsible for any changes in currency or conversion rates that your bank or credit card company may use when charging in your country’s currency.

PAYMENT

We accept card payments by Visa, MasterCard, American Express and several local payment options. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Please note that the products will not be dispatched until the pre-authorisation check has been completed. Your card will be debited once the order has been accepted. All payments are handled by our secure payment partners.

DELIVERY

Orders within the EU are sent from our warehouse in the Netherlands. When placing an order, you may choose standard shipping or tracked shipping.

For information on our delivery times, please refer to our shipping overview. We always strive to deliver your ordered products within the stated delivery times. However, due to unexpected events the delivery times are sometimes longer, for example as a result of postal delays or force majeure events. Dispatch times may also be longer during times with higher sales volumes, such as holiday seasons.

Shipping costs will be added where applicable and for the delivery option chosen. For shipping charges, please view our shipping overview. If you have any questions about your delivery, please review our support page where you can also find contact information to the Healthy Socks support team.

RETURNS

During 14 days following the delivery of your order, you may request refund of items, which you must return to us in perfect condition and in accordance with our returns process. Returns will only be accepted if seals are intact and products have not been used. Healthy Socks cannot accept returns where seals have been broken. You are responsible for the shipping of returned items back to Healthy Socks. Items lost in transportation will not be compensated for.

Refunds for returned products will be made within 14 days of receipt of the returned product, using the same payment method used to make the payment. The refund will be made for the entire product cost (including VAT), however excluding shipping costs.

RIGHT OF CANCELLATION

If you reside within the EU, you may cancel the contract for any reason and without a justification within 14 days from receiving the products. To exercise this right, you must send us a clear message of your wish to cancel the contract. You must also, at your own cost, return the products without delay and at latest within 14 days from your message to cancel the contract.

We will refund you the money paid for the products that have been cancelled, using the same method used to make the payment, unless you have expressly agreed otherwise. This includes the delivery costs for standard delivery, except for such additional delivery costs if you have chosen another, more expensive delivery method than our standard delivery.

Please note that if you have handled the products more than necessary to establish the nature, characteristics and functioning of the products, you will be liable for the diminished value. The right of cancellation does not apply for socks or other products that are sealed and unsealed after delivery for hygiene reasons.

DISCOUNT CODES

Discount or promotional codes may from time to time be offered. Only one promotional discount code can be applied to an order.

INTELLECTUAL PROPERTY

Unless otherwise noted, all materials on the Website are intellectual property of Healthy Socks. These materials are intended solely for personal, non-commercial use. No right, title or interest in any content is transferred to you. You may not reproduce, publish, transmit, distribute, modify, create derivative works from, or sell any content from the Website.

PRIVACY

Our Privacy Policy describes the collection and use of information on the Website.

COLOURS

We make every effort to display the colours of our products accurately. However, we cannot guarantee that your monitor’s display of any colour will be accurate.

CHOICE OF LAW

These Conditions shall be governed by Dutch law. If you reside in the EU, you are always protected by mandatory provisions of the laws of your country of residence. Disputes may be submitted to a competent Dutch court or resolved via the EU’s Online Dispute Resolution (ODR) platform.

FAULTY ITEMS

If you have a complaint regarding a material or manufacturing fault, please contact our support team as soon as possible with a description of the issue and photos if applicable. We will handle the matter in accordance with applicable laws and our warranty policy.

LIMITATION OF LIABILITY

Healthy Socks is not liable for business-related losses or losses not caused by a breach on our side. Nothing in these Conditions excludes our liability for matters it would be unlawful to limit under applicable law.

MISCELLANEOUS

If any portion of these Conditions is held to be invalid or unenforceable, the remaining portions shall remain in full force and effect.

Healthy Socks reserves the right to assign or pledge to third parties any claim for payment which have arisen in connection with your purchase.

COMPANY INFORMATION

Healthy Socks
Keizersgracht 520H
1017 EK Amsterdam
Netherlands

Registered with the Dutch Chamber of Commerce (KvK): 84151366
VAT Number: NL863114040B01

Email: info@healthysocks.nl

TERMS AND CONDITIONS (UPDATED 23 APRIL, 2024)

THESE TERMS ARE ONLY AVAILABLE IN THE ENGLISH LANGUAGE.

Welcome to Healthy Socks (“Healthy Socks,” “we” or “us”) website, www.healthysocks.com (the “Website”). These terms and conditions (the “Conditions”) apply to the orders placed by the customer (“you”) in your capacity as a consumer for purposes outside of commercial or professional activities. By using the Website and placing an order, you agree to be bound by these Conditions.

Please review the Conditions and make sure that you understand them before you place an order. Note that we have different conditions for different countries/regions. It is therefore important that you make sure that you are on the correct website by choosing your flag/shipping country in the country selector, as you might otherwise read conditions that are not applicable for your specific country/region.

We reserve the right to change these Conditions at any time without prior notice. The Conditions available on the Website at the time of your order, is the version applicable to your order.

PLACING AN ORDER

In order to place an order you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

Please note that all orders are subject to availability and that the inclusion of any products on the Website at a specific time does not mean that these products will be available at any time.

You can only place your order via the Website. Please make sure that all details you provide are true and correct. We will use the details provided to communicate with you about your order.

OUR CONTRACT

When you have placed an order, you will receive an e-mail confirming your order. Please note that this email will be an acknowledgement only and will not constitute acceptance of your order. A contract will be formed when we send you an e-mail confirming that the products have been dispatched. Only those products listed in the confirmation e-mail sent at the time of dispatch will be included in our contract. If we have already received payment for non-available products, we will refund the applicable amount using the same method used to make the payment.

PRICING

The prices displayed on the Website do not include delivery costs, which are charged separately.

Please note that we ship to your destination on a DDU (Delivery Duty Unpaid) basis. This means that the prices displayed on the Website are exclusive of all taxes (including VAT) and duties. When your order reaches your country, you are responsible for paying any import duties, customs and local sales taxes. This applies for all deliveries outside of the EU. Unfortunately, we cannot predict what your charges may be. Please contact your local customs office for more information.

Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.

Healthy Socks is not responsible for any changes in currency or conversion rates that your bank or credit card company may use when charging in your country’s currency.

PAYMENT

We accept card payments by Visa, MasterCard, American Express and several local payment options. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Please note that the products will not be dispatched until the pre-authorisation check has been completed. Your card will be debited once the order has been accepted. All payments are handled by our third-party payment provider.

DELIVERY

All orders are fulfilled at our warehouse in the Netherlands. We operate Monday to Friday and not on local public holidays. When placing an order, you may choose standard or tracked shipping.

We always strive to deliver your ordered products within the estimated delivery times provided at checkout. However, due to unexpected events the delivery times may be longer, for example as a result of postal delays or force majeure events. Dispatch times may also be longer during periods with higher sales volumes, such as holiday seasons.

Shipping costs will be added where applicable and for the delivery option chosen. For shipping charges, please view our shipping overview. If you have any questions about your delivery, please review our FAQ page or contact us via our contact page.

RETURNS

You may return items within 14 days following the delivery of your order, provided they are returned in perfect condition, in original packaging, with all seals intact. We cannot accept returns of unsealed or used socks for hygiene reasons.

Shipping charges for returns are at your own expense. We advise using a tracked service for safe return. Refunds will be made within 14 days of receipt of the returned product, using the same method as the original payment, and will include the cost of the returned products (excluding shipping).

We do not accept product exchanges.

DISCOUNT CODES

Promotional discount codes may be offered occasionally. Only one promotional code can be applied per order. Terms provided with such discount codes apply.

INTELLECTUAL PROPERTY

All materials, including but not limited to images, illustrations, designs, icons, photographs, video clips, and written materials that appear on the Website are copyrights, trademarks and/or other intellectual properties owned or licensed by Healthy Socks. These materials are for personal, non-commercial use only. No rights are transferred to you through downloading or copying. You may not reproduce, publish, distribute, modify, or exploit any of the content.

PRIVACY

Please refer to our Privacy Policy for information about how we collect and use personal data.

COLORS

We make every effort to display the colors of our products as accurately as possible. However, the actual colors may vary depending on your device.

CHOICE OF LAW

These Conditions shall be governed by and construed in accordance with the laws of the Netherlands. You may always enforce your consumer rights in the EU country where you reside. Any disputes may be submitted to the Dutch courts unless otherwise required by mandatory consumer protection law.

FAULTY ITEMS

Nothing in these Conditions limits your statutory rights. If you believe your product has a manufacturing fault, please contact us with a detailed explanation. We will work to resolve the issue promptly.

LIMITATION OF LIABILITY

Healthy Socks is not liable for business losses or losses not caused by a breach on our part. Nothing in these Conditions limits liability where it would be unlawful to do so.

The Website and all content are provided “as is” without any warranties. We disclaim all express and implied warranties to the fullest extent permitted by law.

MISCELLANEOUS

If any part of these Conditions is found to be invalid, the remaining parts will continue to apply. Healthy Socks may assign payment claims to third parties.

COMPANY INFORMATION

Healthy Socks
Keizersgracht 520H
1017 EK Amsterdam
The Netherlands

KvK number: 84151366
VAT number: NL863114040B01
Email: contact@healthysocks.nl

US TERMS AND CONDITIONS (UPDATED September, 2023)

Welcome to Healthy Socks ("Healthy Socks," "we" or "us") website, www.healthysocks.com (the "Website"). These terms and conditions (the “Conditions”) apply to the orders placed by the customer (“you”) in your capacity as a consumer for purposes outside of commercial or professional activities. By using the Website and placing an order, you agree to be bound by these Conditions.

Please review the Conditions and make sure that you understand them before you place an order. Note that we have different conditions for different countries/regions. It is therefore important that you make sure that you are on the correct website by choosing your flag/shipping country in the country selector, as you might otherwise read conditions that are not applicable for your specific country/region.

We reserve the right to change these Conditions at any time without prior notice. The Conditions available on the Website at the time of your order are the version applicable to your order.

PLACING AN ORDER
To place an order, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

Please note that all orders are subject to availability and that the inclusion of any products on the Website at a specific time does not mean that these products will be available at any time.

You can only place your order via the Website. Please make sure that all details you provide are true and correct. We will use the details provided to communicate with you about your order.

OUR CONTRACT
When you have placed an order, you will receive an e-mail confirming your order. Please note that this email will be an acknowledgement only and will not constitute acceptance of your order. A contract will be formed when we send you an e-mail confirming that the products have been dispatched. Only those products listed in the confirmation e-mail sent at the time of dispatch will be included in our contract. If we have already received payment for non-available products, we will refund the applicable amount using the same method used to make the payment.

PRICING
The prices on the Website are final prices, however excluding state or local sales tax. Any state or local sales taxes applicable to your order will be calculated and added when you provide your shipping address on the checkout page. The price displayed on the checkout page will be the final price including all sales taxes.

The prices displayed on the Website do not include delivery costs, which are charged separately.

Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.

PAYMENT
We accept card payments by Visa, MasterCard, American Express and several local payment options. Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Please note that the products will not be dispatched until the pre-authorization check has been completed. Your card will be debited once the order has been accepted. All payments are handled by our third-party payment provider.

DELIVERY
All orders are packed at our distribution center in Georgia (USA). We operate Monday to Friday and not on local public holidays. When placing an order, you may choose standard shipping or tracked shipping.

We always strive to deliver your ordered products within the estimated delivery times. However, due to unexpected events, the delivery times are sometimes longer, for example as a result of postal delays or force majeure events. Dispatch times may also be longer during times with higher sales volumes, such as holiday seasons.

Shipping costs will be added where applicable and for the delivery option chosen. If you have any questions about your delivery, please review our support page or contact us directly.

RETURNS
During 30 days following the delivery of your order, you may request a refund of items, which you must return to us in perfect condition and in accordance with our returns process. Returns will only be accepted if labels and original packaging are fully intact and products have not been damaged or altered. Healthy Socks cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to Healthy Socks. Items lost in transportation will not be compensated for.

Any shipping charges for returns will be at your own expense. Refunds for returned products will be made within 14 days from receipt of the returned product, using the same payment method used to make the payment. The refund will be made for the entire product cost charged by Healthy Socks (including paid sales taxes), however excluding shipping costs.

Please note that products cannot be refunded at any stores. We do not accept exchange of products.

DISCOUNT CODES
Discount or promotional codes may from time to time be offered. Please note that the terms and conditions provided in connection with such discount codes apply. Only one promotional discount code can be applied to an order.

INTELLECTUAL PROPERTY
Unless otherwise noted, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the Website (collectively, the "Content") are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by Healthy Socks. The Content, and the Website as a whole, are intended solely for personal, non-commercial use by the users. You may download or copy the Content displayed on the Website for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying.

PRIVACY
Our Privacy Policy describes the collection and use of information on the Site.

COLORS
We have made every effort to display as accurately as possible the colors of our products that appear on the Website. However, the actual colors you see may depend on your monitor and we cannot guarantee that your monitor's display of any color will be accurate.

CHOICE OF LAW
These Conditions shall be construed in accordance with the laws of the State of New York, without regard to any conflict of law provisions. Any dispute arising under these Conditions shall be resolved by the federal and state courts located in New York County.

FAULTY ITEMS
Nothing in these Conditions limits the statutory warranty regulations under mandatory consumer law. If you have a complaint regarding a material or manufacturing fault, please contact us within reasonable time after you noticed the defect and describe your matter as detailed as possible. The Healthy Socks team will then help you further with your matter.

LIMITATION OF LIABILITY
Healthy Socks or its affiliated entities is not liable for any business-related damages or losses, neither for losses that are not caused by a breach on our side.

Nothing in these Conditions will exclude or limit our liability for any matter that it would be unlawful for us to limit or exclude our liability according to mandatory law.

The Website and the Content are provided "as is" without warranties of any kind. To the fullest extent permitted by law, Healthy Socks disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

THIRD PARTY LINKS
The Website may include links to other websites. We are not responsible for the content of those or any other websites, or any products or services that may be offered through those or any other websites. The links are provided as a convenience only.

COPYRIGHT COMPLAINTS
If you believe that your original work has been copied by Healthy Socks in a manner constituting copyright infringement, please contact us at:

Healthy Socks North Holland, The Netherlands
Email: contact@healthysocks.nl

Please include all required information for copyright complaints.

MISCELLANEOUS
If any portion of these Conditions is held to be invalid or unenforceable, the invalid or unenforceable portion shall be modified in accordance with the applicable law to reflect the original intention of the applicable provision, and the remainder of these Conditions shall remain in full force and effect.

Healthy Socks reserves the right to assign or pledge to third parties any claim for payment which have arisen in connection with your purchase.

COMPANY INFORMATION
Healthy Socks North America Inc
Keizersgracht 520H
1017 EK Amsterdam
Netherlands

Registered number: 84151366
VAT number: NL863114040B01
Email: contact@healthysocks.nl

Verantwortlich:

Healthy Socks
Keizersgracht 520H
1017 EK Amsterdam
Niederlande

Umsatzsteuer-ID: NL863114040B01
Handelsregisternummer (KvK): 84151366

Kontakt:
E-Mail: contact@healthysocks.nl

Aktualisiert: 2024-10-31

1. DER SCHUTZ DEINER PRIVATSPHÄRE IST UNS WICHTIG

Hallo! Diese Erklärung beschreibt, wie wir, Healthy Socks B.V. ("Healthy Socks", "wir", "uns") die personenbezogenen Daten verarbeiten, die du uns bereitstellst, wenn du unsere Website https://www.healthysocks.de (die "Website") nutzt. Bitte lies sie dir aufmerksam durch.

Deine Privatsphäre ist uns wichtig. Daher haben wir technische und organisatorische Maßnahmen ergriffen, um die personenbezogenen Daten, die du uns beim Nutzen unserer Website bereitstellst, zu schützen.

2. WELCHE ARTEN PERSONENBEZOGENER DATEN ERFASSEN WIR UND WARUM?

2.1 Bearbeitung von Bestellungen, die über unsere Website getätigt werden

Im Zusammenhang mit einer Bestellung erfassen wir Daten wie deinen Namen (Vor- und Nachname), deine E-Mail-Adresse, deine Telefonnummer und deine Adresse. Wir verarbeiten die erfassten Informationen, um deine Bestellung abzuwickeln und in diesem Zusammenhang auch mit dir hinsichtlich deiner Bestellung Kontakt aufzunehmen. Die rechtmäßigen Gründe für diese Verarbeitung sind entweder die Erfüllung unserer vertraglichen Verpflichtungen dir gegenüber oder unser berechtigtes Interesse, den Abschluss von Bestellungen zu ermöglichen. Du kannst kein Kunde der Healthy Socks B.V. werden, wenn du der Verarbeitung der oben genannten Daten nicht zustimmst. Healthy Socks bewahrt deine Daten so lange auf, wie du Kunde bist und für weitere 36 Monate. Danach werden sie gesetzeskonform, etwa nach dem niederländischen Handelsrecht, gespeichert. Nach Ablauf dieses Zeitraums werden deine personenbezogenen Daten gelöscht.

Zahlungsdaten werden über Drittanbieter verarbeitet. Diese sind für ihre eigene Verarbeitung verantwortlich. Wenn du die erforderlichen Angaben nicht machst, können wir deine Bestellung nicht abwickeln.

2.2 Nutzung der Website und Kommunikation

Mit deiner Zustimmung verarbeiten wir Daten wie deinen Namen, Telefonnummer und E-Mail-Adresse, die du uns bereitstellst, z. B. durch Anmeldung zum Newsletter oder Produktbewertungen. Besucherstatistiken, wie Seitenaufrufe und Suchanfragen, helfen uns, unsere Website zu verbessern. Wir speichern keine vollständigen IP-Adressen. Cookies können verwendet werden. Weitere Informationen findest du in unserer Cookie-Richtlinie.

2.3 Direktmarketing und Umfragen

Mit deiner Zustimmung verwenden wir deine E-Mail-Adresse und Telefonnummer für Direktmarketing. Dazu gehören Informationen über neue Produkte, exklusive Angebote und Umfragen. Du hast jederzeit das Recht, dich abzumelden und der Datenverarbeitung zu widersprechen.

2.4 Statistiken und Geschäftsentwicklung

Wir verarbeiten Daten zu Standort, Produktkategorien und Zahlungsmethode zu statistischen Zwecken. Diese helfen uns, unser Angebot zu verbessern. Die Verarbeitung basiert auf unserem berechtigten Interesse an Geschäftsentwicklung.

3. EMAIL & SMS

3.1 Warum erhältst du E-Mails/SMS von uns?

Du erhältst Nachrichten, weil du etwas gekauft oder dich zum Newsletter angemeldet hast.

3.2 Wie sammeln und nutzen wir Informationen?

Mit deiner Einwilligung senden wir dir Informationen über Produkte, Angebote und Events. Dabei nutzen wir auch Informationen über deine Käufe und dein Verhalten.

3.3 Wie kannst du dich abmelden?

Du kannst dich jederzeit über den Link im Newsletter oder per SMS abmelden.

4. WER HAT ZUGRIFF AUF DEINE PERSONENBEZOGENEN DATEN?

4.1 Zahlungsdienstleister

Zahlungsdienstleister verarbeiten deine Daten eigenverantwortlich zur Zahlungsabwicklung. Wir übermitteln Daten wie Name, Adresse, Bestelldetails und Zahlungsinformationen.

4.2 Liefer- und Lagerpartner

Zur Erfüllung unserer vertraglichen Verpflichtungen geben wir Daten an Partner für Logistik weiter. Diese sind vertraglich verpflichtet, deine Daten nur weisungsgemäß zu nutzen.

4.3 Konzernunternehmen

Soweit relevant, teilen wir Daten mit verbundenen Unternehmen der Healthy Socks B.V.

4.4 Weitere Drittparteien

Zur Einhaltung gesetzlicher Vorschriften oder im Rahmen von Fusionen oder Vermögensübertragungen geben wir ggf. Daten weiter. Diese Verarbeitung basiert auf unserem berechtigten Interesse.

5. WELCHE RECHTE HAST DU?

Du hast das Recht auf Zugang, Berichtigung, Löschung, Einschränkung und Widerspruch gegen die Verarbeitung. Außerdem hast du ein Recht auf Datenübertragbarkeit. Kontaktiere uns unter contact@healthysocks.nl. Du kannst dich auch bei deiner lokalen Datenschutzbehörde beschweren.

6. ÜBERTRAGUNG DEINER DATEN AUSSERHALB DER EU/EWR

Wir arbeiten mit Dritten in u.a. China und den USA zusammen. Daher kann es zu Datenübertragungen in Länder außerhalb des EWR kommen. Wir stellen den Schutz deiner Daten durch Standardvertragsklauseln sicher. Du kannst diese bei uns anfordern.

WIE INFORMIEREN WIR DICH ÜBER ÄNDERUNGEN?

Änderungen veröffentlichen wir in unserem FAQ. Bitte halte dich auf dem Laufenden, wenn du unsere Website nutzt.

7. FRAGEN?

Healthy Socks B.V. (KvK: 84151366)
Keizersgracht 520H
1017 EK Amsterdam
Niederlande

contact@healthysocks.nl